When dealing with Windows issues which are many and quite varied the go to is to say to switch off it. Go somewhere else. Choose something like Mac OSX or Linux. Those are good choices. Mac though is pricey and you could find yourself in a few years so outdated that Apple no longer supports your hardware even though that hardware is Apple’s creation. Seems funny doesn’t it? Apple doesn’t support in their software the hardware that they create. What that means is you have to buy a new pricey computer.
Not going to happen. Linux is an advanced user friendly operating system with an overabundance of quality software that is also quite powerful.
Well, this isn’t really about switching it is about the fact that Microsoft just keeps screwing up. Their latest version of Windows 10, the 2004 version of it, will create an issue with so many different computers that they pulled the ability to upgrade to it after only a short while. Myself, on a unit I use for testing was upgraded to 2004 of Windows 10 only to see blue screens after a short while of use. This is not good. If you have anything significant on the unit be aware, unless you are a pro at computers you will have issues getting your data off.
Today I had an issue with a laptop that needed to be wiped and reinstalled. They didn’t want their data retrieved nor any programs. They just wanted it factory reset. I did this and when I got into Windows the keyboard and touchpad didn’t work.
As the title says, the issue in the above case was the Intel Integrated Sensor Solution, which happens to be a device found in the device manager. The solution to getting the keyboard and touchpad working again is to disable the device and reboot the computer.
Right click on it (or in the case of a touch screen where only that works touch and hold till a square outline shows on the screen, then let go) and choose “disable”. Reboot. After rebooting you should have access to your touchpad and keyboard again.
This stuff is just like wow. How on earth do these things get by them, especially considering the sheer amount of profit they bring in every quarter. And HP, why didn’t their technical support figure this out? Why didn’t they put any sort of patch in the recovery partition? This is just incompetence on both of their parts and it directly affects your ability to use your computer and to have a good experience with it. Something needs to be done.
In one of the posts that someone made they said they shipped their unit back to HP and they kept it for a month and then replaced it for the person having this difficulty. If their own people can’t figure this out and they fundamentally were in charge of creating the computer how is it that the average user is going solve this problem?
EDIT: Continuing the saga…After doing an update from Windows 10 1803 to Windows 10 1909 the issue cropped up again. That is, that the driver was enabled. Windows did this all by itself. Never supposed to happen!
Anyway, I tried to uninstall the driver instead of just disabling it. No luck. After rebooting after the driver was removed the keyboard and touchpad (for that matter any USB keyboard and mouse) didn’t work. Since this is a touch screen laptop I wasn’t left helpless. I started the windows update hoping that there were updates to resolve this issue. There were and some related to the touchpad and USB devices. I let the system install the updates and rebooted to find the keyboard and touchpad still didn’t work. I noticed that the driver was installed again and enabled. I disabled it and rebooted. The keyboard and touchpad are working fine after that reboot, however if this is an indication it means the next time Windows does major updates (or maybe any updates) it will cease working again. This is terrible work on the part of Microsoft, HP, and Intel.